Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Analyse existing system capacity
   • Review existing system configuration information, both hardware and software, to determine capacity issues
   • Investigate the current system workload and analyse its effect on the capacity to perform
   • Examine the current service level agreement (SLA) to determine agreed-upon capacity standards
   • Examine and analyse the fault logs for those caused by capacity problems
   • Discuss and review capacity issues with users
   • Document information gathered about the existing system workload and capacity according to organisational guidelines
2. Determine future capacity requirements
   • Interview the user to gather data about future system capacity requirements
   • Organise, analyse and evaluate future requirements data to obtain a forecast workload for the system
   • Using data and information gathered, compare existing workload with the forecast workload and evaluate to determine capacity problem areas
   • Estimate resources and equipment required to resolve predicted capacity problems
   • Undertake a financial analysis of the estimated capacity requirements
   • Organise and document information according to organisational guidelines
   • Prepare and present a report to appropriate person, detailing recommendations for capacity enhancements based on an analysis of documentation
3. Develop plan for capacity enhancements
   • Develop a plan for implementing recommended enhancements, with prioritised tasks and minimum disruption to users
   • Factor into the implementation plan the availability of finances, staff and other requirements
   • Submit the implementation plan to appropriate person for approval and revision
4. Install capacity enhancements
   • Install capacity enhancements according to installation procedures, organisational guidelines and implementation plan
   • Measure the increase in capacity and performance resulting from installed equipment to assess whether capacity requirements have been met
   • Update documentation according to organisational guidelines to reflect the capacity enhancements
5. Monitor ongoing capacity requirements
   • Monitor and assess the impact of new technology and application development on capacity and performance
   • Implement and maintain a performance database
   • Review and assess benchmarks and performance regularly with work team to enable timely capacity enhancements and updates of benchmarks

Performance Evidence

Evidence of the ability to:

monitor and accurately assess current and future capacity requirements of a system and document outcomes

predict and document capacity requirements, with forecasts being realistic and achievable

plan and install capacity enhancements

create and maintain required documentation.

Note: Evidence must be provided for at least TWO organisations or occasions.

---

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

analyse and describe the system's current functionality

outline the key features of:

component performance management

current industry accepted hardware and software products

financial analysis

client business domain

performance monitoring tools

quality assurance practices with regard to proposed Information and Communications Technology (ICT) capability enhancements

service level agreements relating to proposed ICT capability

enhancements

role of stakeholders and the degree of stakeholder involvement.

---